Hunter Valley Hotel Reviews
Please see below for what past guests have said about Château Élan at The Vintage, Hunter Valley. If you would like to add your own review, please fill out the review form.
Angela King commented on (29-Jan-2014)
Chateau Elan - New Year Celebrations
My husband and I absolutely loved our stay. We will definitely book possibly this year to stay for New Year again. Accommodation was lovely, staff were very friendly and lovely. My only constructive criticisms are: The spa room we had was great but when I tried to relax in the spa it shot out black bits of something at me - this was not so relaxing - please make sure the spa baths are fit for use. The staff kindly gave us a bottle of bubbly for our troubles but I would have really loved to have a nice spa more. The other small thing is that on check in I asked the receptionist what the dress code was for the New Year casino royale night and she said they hadn't been told and smart casual would be fine. My husband commented he brought his tux, she said oh well who cares if you're overdressed anyway?! Which we agreed with - however it turned out we weren't at all overdressed but actually fit in. I think all staff should be given adequate information about functions being held there. Those are 2 small things that did not ruin our time at all, we just wanted to flag up. We look forward to our next stay! Many thanks, Angela King
Tricia Pytches commented on (26-Jan-2014)
Best Spa Experience
I wish to commend your staff at The Spa. I had the Moor Mud Wrap with BIANCA. The treatment was beautiful and made extra special by Bianca's professionalism and skill. She obviously loves what she does and this came through with her delightful manner and kind and respectful handling of me the willing recipient! I also had a massage with Evette. she too was extremely professional and gave me a excellent deep tissue massage while treating a long term injury. finishing off with a scalp massage to die for! thank you to the team at the Spa for a wonderful experience.
Joanne Habgood commented on (22-Jan-2014)
Fantastic Golf Break
The service at Chateau Élan, the Golf Shop and the restaurant was second to none as was the food and wine. Cannot wait to return. Jo Habgood & Paul Currie
Anne Brightling commented on (14-Jan-2014)
Raising the bar even higher!
We have stayed several times at Chateau Elan and are extremely happy with the accommodation and standard of the villas. We always play golf at The Vintage and the whole experience is excellent. My only wish is that we would love to be able to get really good coffee whilst we stay with you. We were quite excited that Cafe Elan had opened, and whilst the coffee we had there was better made than at The Vintage Clubhouse, it really is quite inferior to the standard I would have expected from the level of everything else. This is actually a real problem for the Hunter generally, there is only one decent provider that we have found in the whole local area with many visits and much searching. Whilst I accept that there are many overseas visitors who are not used to the high standard that is available in Australia, there are many Australians, particularly Sydneysiders that visit, that are used to exceptionally high quality. It just needs a good blend and good training and guests would be even more satisfied.
Aaron commented on (13-Jan-2014)
Second New Year in a row
We stayed at the Chateau Elan for our second New Year in a row. This time we attended a function that was held at the Vintage Golf Course Legends Bar. To say we had a fantastic night is an understatement. We were thoroughly impressed with the food, drinks and entertainment that was offered to us. This is a great place to stay and the staff are exceptional. Will be back for sure.
Marianne Semaan and Graham Stewart commented on (02-Jan-2014)
What an escape, Chateau Elan absolutely lived up to our expectations as this was our first visit and we would not stay anywhere else after the experience we've had. As soon as we entered the lobby, the scent of those beautiful candles immediately set the mood. The level of service was second to none, Jessica and Helen went especially above and beyond. Jessica was most helpful and enthusiastic about showing us where to go for great wine, cheese and good food. What was really wonderful was the communication between staff - if we left a message with one staff member, it seemed they were all informed and ready to follow it up every so efficiently. Helen took it upon herself to assist us with organising a taxi service, finding an NYE event and even went out of her way to connect us with other hotel guests. Truly fabulous, we couldn't have asked for more. Thank you, Marianne and Graham.
Richard Skender commented on (27-Dec-2013)
I can only say that my stay was Brilliant!. Loved it and will absolutely be back for more. I have only one complaint and that is with the 'coolers' in the villa's. Ummmm, bad idea, please, please replace them with fridges. thanks again. Richard
Helen Chan commented on (05-Dec-2013)
Amazing and wonderful!!!
I have just read through the wonderful reviews for Chateau Elan and have no hesitation in re-iterating everything that has been said. My daughter recently celebrated her wedding in the Hunter Valley and all of our family and overseas guests stayed at Chateau Elan. The staff were amazing and the service was faultless.(special thank you to Helen) I would also like to give a special mention to the restaurant regarding breakfast. Because of miscommunication on my part, I didn't make a booking, and landed on them with approx 28 people. They accommodated us with friendliness and efficiency.....I cannot thank them enough for their wonderful service. My husband and I will never stay anywhere else from now on when we go to the Hunter Valley. 11 out of 10
Jo commented on (05-Nov-2013)
We stayed at Chateau Elan last weekend, the service was second to none! We stayed in the king spa villa and this was fantastic, they have thought of everything you may need! The Legends restaurant service and food was 10/10. Can`t wait to go again!
Eva Flaskas commented on (03-Nov-2013)
Luxury at the Hunter
I recently stayed at the Chateau Elan, I think it was my 4th or 5th time. Once again my stay was amazing, every time I have stayed at Chateau Elan I leave looking forward to my next stay. The rooms are absolutely beautiful, spacious and very well maintained. The staff are very friendly and helpfull. For the first time I had a chance to treat my self at the day spa (previous stays I used a different local one) I regret not using the Chateau Elan day spa at previous stays. By far it is the best spa experience I have had. I highly recommend staying at the resort and taking out time for some relaxation at the spa, followed by high tea at Cafe Elan. Looking forward to my next stay in a few months. Thank you to the staff for another amazing stay.
Erin commented on (17-Sep-2013)
Fantastic Place, Fantastic Staff
We stayed for 2 nights at the Chateau Elan and couldn't have asked for a better place to stay. Jessica on reception went above and beyond all expectations in trying to organise activities and restaurants for us. Thank you Jessica for making our weekend exceptional!!
Matilda Adiyody commented on (01-Sep-2013)
Loved our brief sojourn
Loved everything about Chateau Elan, would go back in a heartbeat!
Pierre commented on (08-Jul-2013)
Excellent service and a fantastic environment for a romantic getaway. Beautiful scenery and superb restaurants. Perfect
Melissa commented on (30-Jun-2013)
High Tea Excellence
Today My Family and I visited chateau Elan for high tea. It was my cousins 7th birthday and she wanted a tea party. This was the perfect location and the staff looked after us like we were the only people there. Anything we needed they would see to it that we had it. They even surprised my cousin with a beautiful birthday cake and a birthday present. The whole experience was impeccable. The staff especially Stacy are friendly and inviting some of the best customer service I ever have come across. Stacy knew exactly what it would take to make my cousins day perfect and she stopped at nothing until she had perfection. Even greeting us at the door as if she already knew us. Every time we turned around we were amazed with many surprises, from the large tea selection, to the surprise cake and presents. The food was divine; we had sandwiches, cakes and decadent desserts. The whole experience was outstanding, and myself and everyone else there will go back over and over again and will certainly recommend this place to everyone we know. Thankyou so much for everything we all had a wonderful time.
Cherrie Freeman commented on (30-Jun-2013)
Decadent and delicious!!
My daughter had her seventh birthday, a high tea, at cafe elan. It was nothing short of wonderful! The service was first class, the high tea was absolutely beautiful and the location just gorgeous! The food was sensational, and there was a huge variety of mouthwatering treats to try! There was a vast array of teas to try which again was fabulous! Stacy went over and above for my daughter, making it the most perfect 7th birthday she could wish for. Our party was amazed at how much effort the staff went to to make her day memorable. Everything was faultless from beginning to end! We will be back again for my other daughters birthday! Thankyou for a wonderful, enjoyable high tea. We all said it was the best we had been to!! I would have no hesitation in recommending the Chateau Elan and Cafe Elan to anyone!! Thanks so much Stacy!!
Susan Dredge commented on (30-Jun-2013)
Another wonderful stay
This is the third time we have stayed at Chateau Elan and we absolutely love it. We wouldn't stay anywhere else in the Hunter Valley. The service at Chateau Elan is always outstanding. We'll be back for sure.
Scott Lander commented on (24-Jun-2013)
A long time coming
Thankyou to the staff at the Elan , My wife and I had booked a long awaited child free weekend ,and to those reading the this and other reviews I can assure you it is the place you need to book for that special weekend away . Great central location , great on site restaurant , fabulous rooms and facilities (it must really be lifting the bar higher in the hunter) . However most delightful of all is the staff ,I do feel there is a genuine culture in place that almost pre-empts your needs before you think it is offered . Thanks everyone we will be back (in fact my best mate was up with you this weekend after my review to him !!)
Jo Cornick and Glenn Housbey commented on (20-Jun-2013)
A lovely mini break
We had a wonderful mini break away with you - love the location and the service. The people were genuinely wanting to do their best for us at every turn, which is refreshing and warming. Our only less than wonderful comment is that the food setup doesnt quite hit the mark for what is otherwise a 5 star spot. Room service availability is restricted and the quality/service at the Vintage doesnt quite do the Chateau Elan justice. thanks for a great break, see you next time!
austin peter fay commented on (18-Jun-2013)
a mixed bag
Service in all areas was 1st class.Staff were friendly & helpful. Rooms were also excellent and overall it was a very pleasant experience. We will return. Peter & Trish Fay
Colin Bath commented on (17-Jun-2013)
We had a fabulous time at the hotel , the food in the restaurant was excellent and our time at the spa relaxing, thank you, we will be back. Jeanette and Colin
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