Do you collect my personal information and what information do you collect?

In the course of doing business with you and to enable us to provide you with our services, we do need to collect some personal information from you. This generally includes your name, address and other contact details.

How do you collect my personal information?

This information is collected in a variety of ways. In person, in writing, by telephone, through our website and by other electronic communication channels. We always try to ensure that this information is obtained from you directly.

What do you do with my information?

The information provided is used to keep records for the security and management of your stored items.

From time to time, we may use your information to keep you up to date with the products or services we offer or services we think will enhance your existing service. However, each time we use your personal information for this purpose, we will give you the opportunity to decline to receive any further information from us.

What happens if I decide not to give you any information?

In many cases such as email enquiries we will not be able to return your enquiry.

Who else do you give my information?

We don't give your details to any third parties, they are solely for the management of our customer base. We will not under any circumstances release your personal information to direct marketers without your express permission.

We will not disclose your information to any other person for any other purpose unless we are authorised or directed by law to do so or unless you authorise its release. We may be required by law or by an order of a court or tribunal to disclose your personal information to others. The Privacy Act also allows us to disclose personal information about you for purposes relating to public safety and law enforcement.

Our contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do this and they undertake to maintain the confidentiality of your personal information. Any use of your personal information by them will be subject to the Privacy Act and the Principles.

Who sees or has access to my personal information?

Your personal information will only ever be seen or used by persons working for Château Élan.

How do you store my information and is it safe?

Your personal information is stored electronically on computer equipment with restricted access. All computers are password protected and have a secure firewall to prevent unauthorised access and tampering. This information is stored securely and access is only ever allowed by people working for Château Élan.

How long do you need my information for? What do you do with it when you are finished with it?

Computer records are kept securely for longer as the Taxation Department or our accountants may need to refer our financial details. We do keep your contact details so that we can send you details of promotions or services, which you may be interested in. Each time we forward you information you can tell us not to send anything further. In this case your information will be immediately deleted from our records.

What if I want to check what personal information you hold about me?

Subject to the provisions of the Privacy Act you are welcome to request details of what personal information we might be keeping. In most cases these details can be provided quickly and you will not be charged for this. However, if the information is stored in our archives of requires time to find a nominal charge may apply.

Are my personal details correct?

If you are ever concerned that the information we have about you is incorrect then please do not hesitate to contact us and we will rectify this immediately.

External links on our Webpage.

Other companies, which may place advertising or links on our website, may collect information about you when you view or click on their advertising or visit their website using cookies. Due to the way the internet operates we can not control this and we are unable to accept any responsibility for the collection or use of this information. Further we are also not able to take any responsibility for the operation of websites accessed via links from this website (although we would appreciate your advice on links to websites that are inoperative or that you find have inappropriate links elsewhere).

What if I want to remove my details from your electronic records?

All you need do to stop ever receiving information from us is let us know by sending an email to enquiries@chateauelan.com.au.

What if I am unhappy about the protection or use of my information?

Should you have any concerns at any time regarding the security of your personal information you should immediately contact Château Élan.